Returns Policy​

 

We hope you love your purchase from Agatha. Each item we sell is carefully curated and often antique or vintage, meaning signs of age are part of the magic. However, if you change your mind, we do accept returns under the UK Consumer Contracts Regulations for most items purchased online.

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Change of Mind If you no longer want your item:

You have 14 days from the day you receive your order to request a return.

• Items must be returned in their original condition and packaging

• The customer is responsible for return postage costs

• We strongly recommend that you return items using a tracked and insured service, as you are responsible for the item until it reaches us. We cannot issue a refund for items lost or damaged in return transit.

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To request a return, please email us at contact@agathas.uk with your order number.

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Items Not Eligible for Return

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We do not accept returns for:

• Customised or made-to-order items

• Items marked as non-returnable in the listing

• Items bought in person

• Damaged or Incorrect Items

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If your item arrives damaged or not as described:

• Please contact us within 48 hours of delivery

• Include clear photos of the item and packaging

• We will offer a replacement, repair, or full refund where appropriate

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Refunds

• Refunds will be issued to the original payment method

• Please allow up to 14 days from receiving the return for your refund to be processed

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Questions? If you have any concerns before or after purchasing, we’re here to help, email us at contact@agathas.uk and we’ll aim to respond within 2 working days.